Shipping policy

US Only: All originals, customs, and framed prints can only be shipped domestically within the United States at this time. In stock items are shipped via USPS and typically arrive within 7-10 business days unless stated otherwise on product page or if express shipping is selected. Customer will receive tracking information once item is shipped. For custom pieces, customer will be notified of approximate preparation and delivery time with initial consultation and deposit.

US/International: All prints, journals, books, stationary items, and merchandise are printed on demand and can take 7-10 days to be printed and shipped. Once the order has shipped, the customer will receive tracking information. International shipping orders can take up to 28 days to be received by customer. Customs delays, natural disasters, and delivery restrictions may delay your order. Orders affected by such delays may take as long as 6 weeks to arrive.

International: Local customs and immigration agencies determine duties and taxes for international packages. Therefore, customers are responsible for any customs duties, import taxes, or fees imposed by their country. These charges may not be included in the item price or shipping cost and are the buyer’s responsibility. There may be additional charges due to your country’s customs policy. Please check with your local customs office for more information.

**If the tracking number of the customer’s order displays as delivered but the package has not arrived, contact the local post office with the tracking number. If item is lost in the mail due to the fault of the postal service, no refund will be given. 

**Serena Rose Creates LLC uses multiple print on demand providers. Therefore, there may be two or more shipping costs at the checkout depending on your order. I apologize in advance for this as I wish I could home all of my inventory myself and decrease shipping costs.